MSP Accelerates Client Identity Assessments with IdentityFirst

How TechMSP Solutions reduced assessment time from weeks to 1 day, uncovering 300+ risks across 50+ clients using SailPoint.

TechMSP Solutions

Managed Service Provider 50+ client organizations Multi-tenant SailPoint environment
80% Faster Assessments
300+ Identity Risks Found
£250k Annual Savings
95% Client Satisfaction

The Challenge

TechMSP Solutions managed identity infrastructure for 50+ clients using SailPoint, but faced growing pressure from clients demanding faster security assessments. Traditional manual processes took 2-3 weeks per client, creating bottlenecks and increasing costs.

  • Manual assessment processes taking 2-3 weeks per client
  • Limited visibility into multi-platform identity sprawl
  • Client demands for quarterly assessments unfeasible
  • High consultant costs and resource strain
  • Difficulty demonstrating compliance value to clients

According to Gartner's Magic Quadrant for Identity Governance and Administration, MSPs need faster assessment capabilities to remain competitive in the IAM market.

The Solution

IdentityFirst provided TechMSP with assessment in 1 day and full platform deployment in 1 week, offering multi-platform coverage across all client environments. The solution integrated seamlessly with their existing SailPoint infrastructure.

  • Assessment completed in 1 day vs. 2-3 weeks manually
  • Platform deployed in 1 week with multi-platform coverage
  • Automated risk detection across AD, Azure AD, AWS IAM, and SaaS apps
  • Continuous monitoring replacing point-in-time assessments
  • Unified dashboard for multi-tenant client management

The Results

  • 80% faster assessments – From 2-3 weeks to 1 day per client
  • 300+ identity risks identified – Across 50+ client environments
  • £250k annual savings – Reduced consultant dependency
  • 95% client satisfaction – Faster service delivery
  • Multi-platform coverage – Unified visibility across all identity systems
  • Competitive advantage – Positioned as IAM assessment leader
"IdentityFirst transformed our client assessment process. What used to take weeks now takes a day, and we can now offer continuous monitoring that our clients truly value. The multi-platform coverage gives us the edge in a competitive market."
— CIO, TechMSP Solutions

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